Frequently Asked Questions about Vacation Rental Homes
Booking & Cancellation
Q: How old do I need to be to reserve a home?
A: In order to reserve one of our vacation homes everyone who is travelling must be at least 21 years old or accompanied by a parent or legal guardian. In some areas, the age requirement may be higher. Please give us a call at 727-623-9010 for more information.
Q: Do infants count toward the maximum occupancy?
A: Generally, children under the age of 2 do not count toward the maximum occupancy.
Q: Can I bring my dog along?
A: Dogs are allowed in many of our homes. Prior to bringing your dog, you must check with SunCoast Beach Vacation Rentals and pay the required nightly pet fee.
Q: What is the difference between VRBO and your site?
A: VRBO/ HomeAway are advertising sites. We are the property management company that manages everything from marketing to maintenance and housekeeping. We advertise on VRBO and other sites to get our homes the most visibility.
Q: Can I bring more people than the maximum allowed listed?
A: Maximum occupancy does not only refer to the number a home can sleep, this is also the number of people allowed in the home at any given time. It is determined by the licensing authority based on the number of exits in the home and fire safety evacuation plan. Some counties or HOA's have codes that are strictly enforced. Please, contact SunCoast Beach Vacation Rentals if more people staying is possible.
Q: I tried to book a reservation online but it gave me an error. How do I know my reservation is secured?
A: Please, call us 727-623-9010 to make sure that your reservation is secure.
Q: Can I get a breakdown of the total cost?
A: The rental quote includes all lodging, taxes, and fees.
Q: What is SunCoast Beach Vacation Rentals cancellation policy?
A: Rental payments are refundable up until 60 days prior to the reservation. We are unable to offer refunds on reservations cancelled within 60 days of the check-in date.
Q: What is the pet policy?
A: Pets are permitted in selected homes, depending on owner preferences. Some owners may have pet allergies and we ask that you only bring your pets into pet-friendly homes. The pet maximum and fee may vary by unit and will be listed on the home's webpage.
Q: What is the minimum stay?
A: The minimum stay varies. We offer homes that are 1 night, 3 nights, 1 month, 3 months, and 6 months minimum. Please, check under the tab “Rates” what is the minimum requirement.
Q: Do you take partial payments or must I pay in full upon booking?
A: We take 50% down payment on the day of booking and then all reservations must be paid in full 60 days before the start date of the reservation.
Q: How can I modify my reservation, and are there any fees associated with that?
A: Please call us at 727-623-9010 to help you modify your reservation. There could be additional fees depending on the change occurring, but we will walk you through everything before finalizing it.
Q: I found a better unit than the one I booked, would I be able to modify my reservation and change it to the new unit?
A: It is possible to switch homes as long as the change is made more than 60 days prior to the reservation. If the modification results in a higher rental rate guests are responsible for paying the difference.
Q: Would I need to sign a rental contract for renting a vacation rental?
A: By booking a reservation, guests acknowledge and agree to abide by SunCoast Beach Vacation Rentals rental policies. Some of our homes will require you to sign a reservation contract agreeing to policies that are specific to that home. We ask that you review and sign the contract and return it to us via email.
Q: What is the difference between a hotel and a vacation rental?
A: All of our vacation rentals are owned by private home-owners and can be preferable to hotels for a number of reasons. They are typically more comfortable, offer kitchens for preparing meals and are more accommodating to those travelling with children and/or pets. Vacation rentals also offer a wider variety of accommodations which enables them to fit any vacation need, be that a mountain home for 25 or a beach cottage for 2.
Q: How do I pay for a reservation?
A: We accept the following credit cards: Visa, Mastercard, Discover, American Express. We also accept electronic checks for reservations booked more than 60 days in advance.
Q: I want to stay next year in the same unit. Am I automatically booked for next year?
No, SunCoast Beach Vacation Rentals doesn't guarantee and book unless you let us know. If you want to book ahead of time, please, e-mail or call us.
Features & Amenities
Q: Is smoking allowed in the home?
A: Smoking is prohibited on the rented premises.
Q: Does the home come with linens and towels, or do I need to bring my own?
A: The home will be equipped with all the basic necessities. All the beds will be made with fresh linens and bath towels will be provided. If you would like beach towels, we recommend bringing those with you.
Q: What items can I expect to find in the home?
A: All of our properties are equipped with cable, WiFi, and a fully equipped kitchen. Please see the features and amenities section of the home listing. SunCoast Beach Vacation Rentals also provides a few items to get you started, including soap, paper towels, toilet paper. If there is something specific that you require, please make sure you bring it with you.
Q: What cable package does the home have? Will we be able to watch the game?
A: Rental properties are individually owned and each home will have a different cable vs streaming option. SunCoast Beach Vacation Rentals cannot guarantee Television service or TV Channel availability.
Q: If I want to order the UFC Fight, a movie, or a game can I do so and have it charged to my credit card on file?
A: Our homes generally do not provide any sort of pay-per-view service.
Location & Access
Q: How do I obtain the keys?
A: You can pick up the key at a lockbox located at our office location (6805 Gulf Blvd, St. Pete Beach, FL 33706). Some properties have a door code and keys are not necessary. Please, contact SunCoast Beach Vacation Rentals to make arrangements.
Housekeeping & Maintenance
Q: Can I not pay the cleaning fee if I clean the home myself, rather than using your cleaning services?
A: No. Guests are not allowed to clean after their own stay. Our housekeepers meet very strict guidelines and are required to clean the home after each guest vacates.
Q: We've run out of toilet paper. Can you bring us some more?
A: SunCoast Beach Vacation Rentals provides a starter kit of supplies only. If you think you will need more than what is provided, please make sure to bring some with you.
Q: We can't get the fireplace/internet/hot tub/etc. working. Are there instructions in the house?
A: If no instructions are found in the house or if you need further assistance please contact SunCoast Beach Vacation Rentals by e-mail or phone.
Q: I am allergic to pet dander and other smells, but I want to stay in a pet-friendly home. Is there any way to ensure that I won't be bothered by them for my stay?
A: All our homes are thoroughly cleaned after each stay. However, we are unable to guarantee that you will not have a reaction to a home that has been regularly occupied by pets.
Check-in & Check-out
Q: What are the check-out procedures?
A: Check-out is at 10 AM and upon your departure. A ½ of one-night rent fee will be assessed for failing to vacate the unit by the agreed upon check-out time.
Q: Do I have to check in at a certain time?
A: Check-in is at 3 PM and guests can arrive anytime after. If you arrive late in the evening, please, contact us to make arrangements. There are some cases when early check-in is available. Please note that we will not be able to confirm or deny an early check-in request prior to the day of check-in due to our cleaning schedules.
Q: Do you allow early check-ins?
A: An early check-in is dependent on whether or not the housekeeper has time to fully clean the home before your arrival. If guests are checking out the same day that your reservation begins, an early check-in is not allowed as it will not allow the housekeeper enough time to fully prepare the home for you.
Q: Can I get a late checkout?
A: Late check-out is available if we do not have another reservation that night. There is a fee (plus taxes) associated. The fee is ½ of one-night rent fee and therefore varies from house to house. If you pay for late check-out you will have the home until 1 pm the day you check-out.